Every Alliciante piece is backed by the Alliciante Promise – a 30-day satisfaction guarantee with free returns and exchanges as well as a one-year warranty from the date of original purchase for defects or issues resulting from the workmanship of the jewelry.

Also, as part of our promise to you, every Alliciante piece comes with lifetime access to our master jewelers through our in-house Repair Studio. Whether life leaves its mark or you simply want to maintain your jewelry's beauty, our expert jewelers are here to help – with Essential Care services offering two-way shipping, professional assessment, and essential repairs for $45, and Custom Care for more extensive restorations.

We stand behind our craftsmanship with a one-year warranty covering manufacturing defects or issues resulting from the workmanship of Alliciante jewelry from the date of original purchase.

If you experience quality issues with your jewelry within the first year, we'll make it right through repair or replacement. Simply contact our customer service team with photos and a description of the concern.

While normal wear and tear, accidental damage, chemical damage, etc isn't covered, our warranty ensures your jewelry meets our quality standards from day one. 

Learn more about our warranty coverage →

And your jewelry's care doesn't end with the warranty. Even after the first year, our Repair Studio will always be available to keep your pieces looking their best.

Jewelry for life, through thick and thin.

At Alliciante, we strive to make beautiful and lasting memories through our jewelry. But time takes its toll on everything – including gold jewelry. That’s why when you purchase Alliciante jewels, you’re also getting a promise of lifetime care – all Alliciante jewelry will have access to expert, professional care to ensure it never loses its shine, shape, or stories.

Our in-house master jewelers provide two premium care options, maintaining the same meticulous standards used in creating your piece. From routine maintenance to complex repairs, every service upholds the gold standard we've set.

Our Essential Care service starts at $45 and includes two-way shipping, expert assessment, and basic repairs that don't require additional gold or gemstones. Most repairs are completed within 2-7 business days of receipt.

Services under Essential Care include but are not limited to:

• Chain Resoldering (resolder or remove links)
• Chain Shortening 
• Clasp Repair (simple)
• Bail Repair
• Jump Ring Repair
• Earring Back Repair (simple)
• Earring Post Repair (simple)
• Small/Light Ring Resizing (within one size)
• Ring Shank Resoldering
• Re-Rounding Bent Rings (simple)
• Loose Gemstone Tightening
• Loose Gemstone Resetting Service
• Jewelry Repolishing
• Ultrasonic & Steam Cleaning

Wear and tear may be repaired within our $45 Essential Care service fee. For repairs beyond Essential Care coverage, service can be completed at a reasonable charge. Damage due to wear and tear is not covered under warranty.

For repairs requiring additional materials or extensive work, our Custom Care service provides individualized attention from our expert jewelers. Each repair is quoted separately based on the materials and work required.

Services under Custom Care, include but are not limited to:

• Chain Repair (repair or replace links)
• Chain Lengthening
• Clasp Replacement (if available)
• Bail Replacement
• Jump Ring Replacement
• Earring Back Replacement (if available)
• Earring Post Replacement (if available)
• Complex/Heavy Ring Resizing (or more than one size)
• Ring Shank Replacement
• Ring Shank Reshaping
• Gemstone Replacement
• Re-tipping or Replacing Worn Prongs
• White Rhodium Re-Plating
• Custom Engraving Services
• Any work that requires additional gold or gemstones

Don't see your repair need listed here? Contact our customer care team for assistance with your specific request.