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Alliciante Help Center

Get the support you need for your fine jewelry. Find answers to all of your questions and more – right here.

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Track and manage all your orders with real-time updates.

Size & Fit Guide

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Your jewelry should feel as good as it looks.

Featured Help Topics

My account

How do I reset my password?

Do I need to create an account to place an order?

How can I update my account information?

Is my personal information secure?

How do I contact customer service?

Orders

Can I modify or cancel my order after it's been placed?

Where can I view my order history?

What if an item I want is out of stock?

Sizing

How do I determine the right size or fit?

What does +1” or +2” mean for necklaces, bracelets and anklets?

Shipping & Delivery

What are your shipping options?

How much does shipping cost?

Where is my order?

Payments

How do discount codes work?

Will I be charged duties, taxes, and any other fees during checkout?

What payment methods do you accept?

Returns and Exchanges

What is Alliciante’s return policy?

What items are eligible for return?

Do returns cost anything?

What if my item is damaged or defective?

How do I initiate a return or exchange?

How will I receive my refund?

Do you have an exchange policy?

What happens to my gift card following a return?

Warranty

Do you offer a warranty on your products?

What's not covered by the warranty?

How do I make a warranty claim?

Repair

My Alliciante piece has been damaged/broken. Do you offer repairs?

Can lost and damaged gemstones/pearls be replaced?

Can normal wear and tear be fixed on my Alliciante jewelry?

How to submit for piece for repair?

How do I know if my item can be repaired?

What kind of repair services do you offer?

Gift cards

Do you offer gift cards?

How can I purchase a gift card?

How to redeem a gift card?

When can I expect my digital gift card?

Can I use my Alliciante gift card with another discount code?

Have a question we didn’t answer?

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