DOMESTIC SHIPPING
| First Class | FREE | 2-7 Business Days |
| Expedited | $35 | 1-2 Business Days |
INTERNATIONAL SHIPPING
| Service Varies | Cost Calculated at Checkout | Time Estimated at Checkout |
PROCESSING TIME
We ship Monday-Friday from Los Angeles, California.
Processing times for in-stock pieces are 2-3 business days. Orders containing custom pieces, alterations, sizes and special requests will take longer. Orders placed on Fridays that require time in our Repair Studio will not begin processing until the following Monday.
Once your order is shipped and in the courier's system, it is out of our hands. We are not responsible for lost or stolen packages, missed deliveries, undeliverable addresses and/or unforeseen delays.
Tracking information will be sent to your email immediately when your order is processed and ready to ship. Please be patient, as tracking info can take up to 48 hours to update.
Didn’t get a confirmation upon your order? Please check your spam folder first, then email us at hey@alliciante.co and we will take care of you.
WHITE GLOVE SERVICE by ALLICIANTE
ALLICIANTE PIECES ARE MADE IN FINE 14K GOLD ONLY AND WITH PROPER CARE WILL LAST A LIFETIME. However, like with any fine jewelry, our pieces can be prone to damage or failure should they be subject to excessive forces.
Should you have an accident or simply would like to professionally restore your Alliciante piece, please inquire about our White Glove Service (repairs of various conditions, exchanges past the complimentary 30-day window, professional cleaning, & more).
Repair fees will apply. We do NOT accept any items that have been altered or repaired outside of Alliciante.
DOMESTIC RETURNS + EXCHANGES
We offer returns & exchanges within the first 30 days of delivery date. Only unworn items are eligible. To request your return or exchange, please visit our RETURN CENTER.
DOMESTIC RETURNS ARE FREE with a return label we provide upon our approval of your request. Subject to our inspection of your returned item(s), you will be issued a refund.
YOUR FIRST DOMESTIC EXCHANGE IS FREE. Please request your exchange in our RETURN CENTER and you will be sent further instructions and a shipping label, subject to our approval.
Please note that exchanges are eligible for SIZE and LENGTH only; and all exchanged items are considered final sale and not eligible for additional exchanges without a fee.
Please contact us if you'd like to make additional requests after your first exchange and we will take care of you.
For all approved returns and exchanges, please send your package back to us in a timely manner to avoid your return label being voided.
INTERNATIONAL CLIENTS
At checkout you will find the available shipping options, their costs, and estimated time of delivery to your country.
Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country before placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
INTERNATIONAL RETURNS + EXCHANGES
We do not provide international returns labels. However, should you decide to return your item(s), you may do so at your cost and liability, and must provide us with an accurate tracking number. Upon receiving your return, we will process a full refund minus the original shipping costs, or you will receive further instructions regarding your exchange.
Please submit your request through our RETURN CENTER and we will be in touch with you shortly.
FINAL SALE POLICY
Please note that certain items require customization and/or sizing, making them final sale. This is noted on the specific product pages.
Some final sale items may be accepted to exchange for size and length only and you will incur a restocking fee. Please reach out to us regarding your specific order.
ALL custom cut/engraved orders are final sale at purchase and cannot be returned or exchanged.
However as a courtesy, we extend our White Glove Policy in certain circumstances. Please inquire about our White Glove Exchange if you decide to return your final sale item and we will take care of you!